Feefo Reviews - Average 95% (101 reviews) 
| Date | Score | Customer Comment | Our Response |
|---|---|---|---|
| 17-Nov-2018 |
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Service rating : I placed a order... and just like magic! It arrived in super quick time. Product : Super quality would recommend |
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| 11-Nov-2018 |
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Service rating : excellent service would recommend them. Product : straightforward assembly. |
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| 06-Nov-2018 |
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quik to rectify any problems | |
| 04-Nov-2018 |
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Service rating : Very efficient, arrived quickly followed by a courtesy call to make sure all items ordered had been received. Product : Item exactly as described |
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| 15-Oct-2018 |
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Service rating : Transaction on Internet Had to ring to check items and it was cheaper to buy individual items than one of their kits Product : A couple of the crates had minor damage Not seen until after delivery Could have happened in transit |
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| 02-Oct-2018 |
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Never order from them before but decided to give them a go as their price seems reasonable (both goods and delivery). Ordered online on Saturday. Arrived next working day (Tuesday) as stated. Delivery truck driver was friendly. Did not get a chance to speak to the people in Build Plumb Plastics... Read More. Never order from them before but decided to give them a go as their price seems reasonable (both goods and delivery). Ordered online on Saturday. Arrived next working day (Tuesday) as stated. Delivery truck driver was friendly. Did not get a chance to speak to the people in Build Plumb Plastics office. In my case, I did not have to as everything went smoothly as stated on their website. | |
| 24-Sep-2018 |
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Service rating : good price and fast delivery of soakaway crates Product : good product at good price |
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| 21-Aug-2018 |
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Service rating : Great customer service, and was delivered when stated. We will be definitely be ordering more from you in the future. Thank You Product : Does what it says on the tin, easy to install and perfect for a drive way. |
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| 02-Jul-2018 |
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Service rating : Fast and efficient Product : Very asy to use and install. |
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| 29-Jun-2018 |
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Service rating : Good quality fast service Fair price Product : Quality product nicely made |
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| 11-May-2018 |
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good support on telephone resolved a internet issue I had in placing order very quickly. | Glad we were able to help and thanks for the feedback |
| 01-May-2018 |
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Service rating : Easy to use website, competitive prices, good products, fast transport and decent communications. I didn't receive an email to confirm shipment, but goods arrived next morning, so all OK. Product : Sturdy and well finished. Much better than rubble fill. |
Thanks for the good feedback, sorry the dispatch email never arrived to you one was sent on day of dispatch. I have let our IT dept know |
| 17-Apr-2018 |
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Service rating : Half the price of my local builders merchant and delivered next day, free of charge. Product : As it says on the web site. |
Glad we could help and thanks for the great feedback |
| 07-Apr-2018 |
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Service rating : excellent service orderd on the Wednesday morning deliverd by the Thursday lunch time Product : quality product and value for money |
Thanks for the Great feedback. Glad you were pleased with our service |
| 19-Mar-2018 |
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Service rating : quick efficient service at good price Product : good quality item that will do my job |
Glad your happy we were able to achieve both efficiency and value, along with our excellent quality products. Thanks for your great feedback. |
| 26-Feb-2018 |
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Service rating : Ordered items on the Internet ok (Would of preferred to order over the phone), Paperwork follow up ok.... Delivery/Courier appalling - no given time of morning or afternoon (prefer to have morning or afternoon delivery option so your not waiting around all day) - delivery courier...
Read More.
Service rating : Ordered items on the Internet ok (Would of preferred to order over the phone), Paperwork follow up ok.... Delivery/Courier appalling - no given time of morning or afternoon (prefer to have morning or afternoon delivery option so your not waiting around all day) - delivery courier appalling - they lost 2 items, courier didn't report it and promised next day delivery which was not possible - BPP reacted upon my phone call and organised and they arrived another 24 hrs later causing a 48hr delay on the job and lost labour.BPP need a better systen to trace deliveries and lost items put in place. --- BPP need to look at another more reliable courier to back up their service. Product : Excellent product and cost effective |
Hi Gary. Thank you for your constructive feedback. Now you have ordered once of the internet, you can now order your goods over the phone. We do deliver the majority of our orders on our own transport, but, with the time and distance with your order , this needed to be on a carrier. The... Read More. Hi Gary. Thank you for your constructive feedback. Now you have ordered once of the internet, you can now order your goods over the phone. We do deliver the majority of our orders on our own transport, but, with the time and distance with your order , this needed to be on a carrier. The carrier we use have the best service record in our industry, but, have failed in your instance. Sometimes, they do get things wrong, like all carriers, but the measure is us dealing with your complaint and getting the goods re-dispatched to you as quickly as possible. Thank you for noting our swift reaction to your problem.Look forward to dealing with you again and you seeing that this is not the norm in dealing with our company. |
| 14-Feb-2018 |
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Delivered items on time, well packaged drainage items. soak away crates great price, Good quality products. Would use company again and fully recommend. |
Thanks for the Great feedback |
| 24-Jan-2018 |
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Prompt delivery although one item code was wrong. No acknowledgement of my email notifying them of this fact. |
apologies if response email failed to be delivered a replacement item was arranged same day |
| 13-Dec-2017 |
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Excellent service & products at a really good price and delivered for free, what more can you ask for? They are now my "go to" supplier |
Thanks for the excellent feedback we are here ready to help when you need us |
| 06-Nov-2017 |
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Excellent service, 2nd time I've ordered from them now. Not the cheapest but the service and quality of product is great. Plus you get next day delivery |
Thanks for your second order, pleased all has gone well both times |
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