Terms And Conditions

1. Contract

These Terms and Conditions govern the supply of goods sold by www.plasticdrainage.co.uk (we and us) to the customer named on the order form provided on the plasticdrainage.co.uk website or in a plasticdrainage.co.uk catalogue (you). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

2. Price & Payment

2.1 The price payable for the goods you order is as set-out on our website at the time you place your order. If you order from one of our offline catalogues, the price is as set-out in the catalogue from which you order, provided it is the most current edition of the catalogue (E&OE), plus any charges for carriage as set out in the order form. We reserve the right to amend the published price of any product at any time.

2.2 We must receive payment for the whole of the price of the goods you order and for any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing.

3. Delivery & Title

Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required upon collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 7 days of the date of despatch (or where you have requested a delayed despatch within 7 days of the requested despatch date), you must notify us immediately. If you sign for goods that are not actually delivered, we cannot replace these free of charge. All parcels must be checked with the driver and any shortages or damages must be noted before signing.

4. Availability

While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days. All products are subject to availability.

5. Cancellation & Returns

5.1 Your right to cancel an order for goods, purchased through our website, is in accordance with the Consumer Contracts Regulations and extends to 14-days from the day you receive your goods. You must notify us of your cancellation prior to returning any items, notice can be given by mailing or emailing sales@plasticdrainage.co.uk. We must receive the goods within 28-days of the date of delivery to qualify for a refund. Please refer to the 'Returns & Refunds For Online Purchases' section of our Delivery Information for full details.

5.2 On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are either faulty, incorrect goods or because of an unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

5.3 We reserve the right to cancel & refund any order at our discretion.

6. Liability

6.1 If you have notified us of a problem with the goods, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

6.2 Where we have agreed to replace the goods, you confirm that you will keep the original goods safely and allow our nominated carrier to collect them from you without undue delay. Persistent failure to allow the original goods to be collected may result in you incurring an additional charge up to the original cost to you.

6.3 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

6.4 The goods are intended for use in the United Kingdom and we make no warranties, express or implied, that the goods are suitable for use outside the United Kingdom, or comply with any laws, regulations or standards of any jurisdiction outside the United Kingdom.

7. Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

8. General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

9. VAT

All prices quoted exclude VAT. This will be charged at the current rate at the time of despatch.

Vat No. 947328788  

10. Age Requirements for Specific Goods

Where the law requires a minimum age limit for the purchase of specific goods, you confirm that you are over the required age limit and that delivery will be accepted by a person over the required age limit.

11. Design and Reproduction

Drawings, photographs, part numbers, layout and style are considered property of Build Plumb Plastics Ltd. Reproduction in whole, or in part, is strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. All product images are for the purpose of illustration and actual products may vary in colour or style. All products are subject to availability.